Viewpoint™ ECM – enterprise content management system
The cornerstone of efficient, transparent communication management is the deployment of a flexible and scalable enterprise content management technology (ECM). Viewpoint ECM is Computershare’s fully hosted ASP solution comprising three editions that enable clients to make targeted investments to best address their most pressing business challenges. Viewpoint ECM provides clients certainty through its industry leading disaster recover infrastructure, 24/7 external monitoring and stringent security policies.
| Edition |
Description |
| Consumer module |
Web presentment of customer eCommunications |
| Business module |
Business user and call centre upload, retrieval and re-issue of communications |
| Intermediary module |
Consolidated communication ‘portfolios’ for agents, brokers, regulators and suppliers |
| Payment |
Electronic bill payment and presentment (EBPP) |
Channel migration programs
Our experience has shown that for many organisations the deployment of electronic communication solutions for customers in isolation often fails to provide a return on investment as their customers often fail to migrate from costly physical mail to the new eCommunication alternative. Computershare has conducted over 600 incentive based channel migration programs around the world to successfully influence customer channel behaviour. The eTree initiative has led the way, migrating over one million customers and securityholders to eCommunications since 2004.