Treating a company or member register as simply a single entity can be very short-sighted. The reality is that even investor groups are made up of different categories, including retail, institutional, customer and even employee segments. And it's no surprise that each group often has different needs, expectations and behaviours.
Understanding is the first step in the effective management of these groups. And the key to understanding is to learn more about these stakeholders, especially if companies expect to influence sentiment and behaviour.
Computershare is a global expert in profiling, understanding and interacting with stakeholder groups of all types. Our experience with millions of stakeholders worldwide allows us to bring innovative solutions to common challenges associated with stakeholder relationship management.
Discover how Computershare can help you engage more effectively with your stakeholders...
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Managing a customer database in-house effectively requires specialist resources and technologies - a luxury not available for many companies.
Computershare provides a full end-to-end solution for customer management. Our robust system offers 24/7 access with 100% uptime and full backup capability. Our fully trained team with expertise and experience in customer management can ensure best practice in customer management and communications, allowing you to focus on your core business. |
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Engaging your employees in communication programs can be the key to successful employee relationship management. It is necessary to keep a consistent message across the board, but also remain new and innovative on a day-to-day basis. A lack of personalisation options, as well as requiring a certain level of speed in deployment, only adds to the complexities of this task.
We advise companies on how to engage employees by performing a relationship audit, defining valuable employees by segment or group. Companies use this information to devise how (what messages, what medium) best to communicate with their employees to improve effectiveness and create efficiency.
Contact us to find out more about our full service offering. |
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The success of an employee plan is largely determined by how effectively the plan benefits are communicated to employees. Whether it’s sending complex messages to a diverse audience group, encouraging participation, or promoting ease of registration, the key reasons for joining the plan should be clearly articulated to ensure maximum involvement.
Computershare can provide your organisation with proven methods for communicating benefits in an online, dynamic and flexible medium. Our solutions not only address the mandatory communication of the plan information, but leverage the power and flexibility of the online medium to reduce administration time associated with queries and encourage employee self service. |
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Delivering an annual report online is an effective way to reach a wide range of stakeholder groups - investors, customers and prospects alike - while potentially reducing costs if you choose to minimise printed reports.
Balancing good design with the complexity of financial data, online annual reports can improve the perception of your organisation in the investment community. Furthermore, working in an online and highly dynamic environment reduces the chances of missing key deadlines - making it easier to deliver the report on time.
Computershare can help your organisation achieve its annual report objectives by providing you with a professional online report that complements or replaces your hard copy document. |
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There are many advantages in managing your stakeholder relationship management system online, including: dynamic data availability, improved analysis and understanding of stakeholder behaviour, and enhanced integration of multiple communication channels.
Computershare can help your organisation derive the full value from its SRM campaign. Our expertise in data management and analysis, together with the experience we have acquired from markets around the world, positions us as a leader in this fast growing field.
SRM 3.0 is a flexible web-based system that can be integrated with SCRIP. Modules include contact management, campaign management, OLAP (Online Analytical Processing) tool and call centre interface. The system can support a variety of SRM and Georgeson initiatives as well as running de-duplication algorithms. |
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