Computershare’s multi-award-winning, Melbourne-based national contact centre is the first point of contact for large numbers of Australian investors, employees, customers, members and brokers, handling more than two million enquiries annually.
We invest heavily in staff training, workforce planning and technology to continually improve our ability to meet a diverse range of investor and other stakeholder requirements on behalf of our clients.
This ongoing focus enables us to maintain service levels that are at the forefront of industry standards, and consistently deliver our clients and their stakeholders the certainty of:
- Greater responsiveness to enable first point resolution
- Data integrity
- An enhanced customer service experience.
Computershare’s contact centre also provides inbound and outbound call campaign services for both registry and non-registry clients; for requirements including proxy solicitation, corporate action information and consumer help-line services.
Where possible, we promote investor self-service via our web-based Investor Centre or phone-based Interactive Voice Response system