Each year our Melbourne-based national Communication Centre is the first point of contact for over two million investors and other stakeholders across a diverse range of product offerings.

By outsourcing your unit registry call centre to Computershare you gain access to leading service techniques including:

› workforce planning to meet anticipated volume spikes
› skills-based call routing to support our commitment to first point resolution for all enquiries
› comprehensive training programs for call agents on client and industry-specific information
› online access to historical investor data and correspondence for faster, improved service.

This Communication Centre currently handles 6,000 calls per day and has the flexibility for significant increases in volume as required.